• Panji Mulya Rukmana Universitas Galuh
  • Kiki Endah
  • Ii Sujai Universitas Galuh


Kata Kunci:

Public Service, Government, Village


This research is based on the results of observations that the Public Service by the Village Government in Kalijati Village, Sidamulih District, Pangandaran Regency is still not optimal. The research method used is descriptive qualitative method. The types of data used are primary data, data collected by field researchers from the first source or the place where the research object is carried out and secondary data, namely report data; or official documents from the Kalijati Village Government, Sidamulih District, Pangandaran Regency. Data collection techniques used are observation, interviews, literature study and documentation. There were 8 informants in this study. Based on the results of the study, it is known that 1) Public Services by the Village Government in Kalijati Village, Sidamulih District, Pangandaran Regency are generally not optimal in their services according to Fandy Tjiptono's theory (1997:14). However, the Kalijati Village Government has done good services and is trying to improve its performance by utilizing existing facilities. In the Public Service there are several obstacles, namely the Village Government in Kalijati Village, Sidamulih District, Pangandaran Regency, among others, the Village Government in providing services to the community has not been maximized, there is no equipment complete, then there is no sense of understanding the needs of the community, in providing information the staff is still not optimal, and the ethics of the village staff are still not good in that the community is comfortable in communicating.


Barata, Adya. 2014. Fundamentals of Excellent Service. PT. ElexMedia Komputindo, Jakarta.

Ibrahim, 2012. Service Management. Jakarta: Student Library.

Lukman, Mediya. 2013. Public Service Agency From Bureaucracy Toward Corporation, Jakarta: Mitra Wacana Media.

Mahmudi. 2015. Public Sector Performance Management Second Edition. Yogyakarta : UPP. STIM YKPN.

Moenir A.S. 2010. Public Service Management in Indonesia. Earth. Script: Jakarta.

Ndraha, T. (2010). Qualitative Research Methodology Revised Edition. Bandung: PT. Rosdakarya Youth.

Pasolong, Harbani. 2011. Public Administration Theory. Third printing. Bandung : CV. Alphabet.

Ratminto and Atik Septi Winarsih. 2015. Service Management. Yogyakarta: Student Library.

Saleh. 2010. Service Management. Jakarta: Student Library.

Sugiyono. (2017). Quantitative, Qualitative, and R&D Research Methods. Bandung: Alphabeta.

Sulistio, B, & Budi, W. 2009. Public Bureaucracy Perspective of Public Administration. Bandar Lampung : CV Badranaya.

Tjiptono, Fandy. 2014. Service Marketing-Principles, Applications, and Research, Andi. Offset, Yogyakarta.

Munawirsyah, Isnan. 2017. The Effect of Job Satisfaction and Work Facilities on Work Motivation and Its Impact on the Performance of Non-Medical Employees at the Subulussalam City Regional General Hospital. Journal of Business Administration. Volume 06 Number 01, 44-51.

Hasibuan, Malay, S.P. 2007. Human Resource Management. Jakarta: PT. Bumi Aksara.

Arsyad, A. (2002). Learning Media. Jakarta: Raja Grafindo Persada.

Agee, Warren K, Philip H. Ault, and Edwin Emery. 2001. Introduction to Mass Communications. Longman: New York.

Coulter, Robbins. 2004. Management, Seventh Edition, Indonesian Edition, Volume One. Jakarta : PT. Gramedia Group Index.

Budiwanto, Setyo. 2012. Sports Training Methodology, IKIP Malang: UM Press.

Kotler and K.L. Keller. 2009. Marketing Management. Twelfth edition. volume 1. PT Index. grammar group. Jakarta.

Jay and Render Barry, (2015), Operations Management: Sustainability and Supply Chain Management, 11th edition, Salemba Empat, Jakarta.

Fandy Tjiptono, & Gregorius Chandra (2006), Service Management, Yogyakarta: Andi Offset.

Kotler, Philip and Kevin Lane Keller, 2009, Marketing Management, 13th edition, Volume 1, Erlangga: Jakarta. edition 2, Salemba Empat : Jakarta.

Yuliana. 2017. Basic Concepts of Knowledge. Surakarta. Revision of 2nd printing: Cipta Graha.

Oetomo, Hasan. 2012. Basic Guidelines for Character Education. Jakarta : PT. Library Achievement.

Shannon and W. Weaver, The Mathematical Theory of Communication, Beverly Hills, 1949 David A. Aakers and John G. Myers. Advert Management, 2nd ed.

Anas Sudijono. 2011. Introduction to Educational Evaluation. Jakarta: Rajawali Press.

Law Number 9 of 2015 concerning Regional Government.

Law Number 6 of 2014 concerning Villages.

Law Number 25 of 2009 concerning Public Services.

MENPAM Decree No. 63 of 2003 concerning the Principles of Public Service.

MENPAM Decree No. 63 of 2013 concerning General Guidelines for the Implementation of Public Services.

Pangandaran Regency Regional Regulation No. 7 of 2021 concerning the Implementation of Public Services.

Regulation of the Minister of Home Affairs of the Republic of Indonesia No. 84 of 2015 concerning the Organizational Structure and Work Procedure of the Village Government

Abdul Wahid Rashidin.2017. Analysis of Public Services in the Office of Investment and One Stop Services in Palopo City. https://Jurnal?FISIP.Unhas/pdf/

Momon Permana, Maulana Rifa'i, Evi Priyanti.2020. Information Technology-Based Information Technology-Based Land and Building Tax Services in Karawang Regency.

Yusnita Rahcma, 2019. Complete Systematic Land Registration Service (PTLS) by the Land Office of Pangandaran Regency in Wonoharjo Village, Pangandaran District, Pangandaran Regency.