CENTAURINO, Alfauzika; SYAFRIANITA; DEWI, Nurlaela Kumala. USULAN PERBAIKAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN MENGGUNAKAN MODEL KANO DAN QUALITY FUNCTION DEPLOYMENT DI PT. SICEPAT EKSPRES BANDUNG. Jurnal Industrial Galuh, [S. l.], v. 8, n. 1, p. 1–11, 2026. DOI: 10.25157/jig.v8i1.5836. Disponível em: https://ojs.unigal.ac.id/index.php/jig/article/view/5836. Acesso em: 27 mar. 2026.