TRANSFORMASI PELAYANAN BERBASIS E- GOVERNMENT PADA KANTOR PELAYANAN PAJAK PRATAMA BIAK
DOI:
https://doi.org/10.25157/moderat.v11i2.4804Keywords:
Transformasi, Pelayanan, E-GovernmentAbstract
Many people in Papua do not know how to use the online system well so online tax registration, payments and reporting are not implemented well because many taxpayers do not understand the steps for filling out, are unfamiliar with taxation which then makes them have to carry out services manually. This research aims to find out the transformation of e-government services at the Pratama Biak Tax Service Office. The research method used is qualitative with the case study method used to collect data through interviews, observation and documentation. The results of the research show that the implementation of innovation has been carried out well, such as the transfer of books, speeding up work completion, where previously 21 working days were accelerated by 7 days, internal redesign which was initially done manually is now done digitally, there is a service electronically from the central government and KPP Biak which has provided security such as a password which is given to each taxpayer when registering so that the security of the taxpayer's data is guaranteed to be safe. However, it is sometimes hampered by disrupted signals and employees who still lack IT which is considered to be an obstacle in navigating the innovation system in e-government based service transformation.
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